Idp in the Cloud

Frequently Asked Questions

General

Who is the IdP in the Cloud service aimed at?

IdP in the Cloud is intended for selected organizations with limited resources, minimal IT staff, small-sized units, or fragmented communities.

What is the IdP in the Cloud service?

IdP in the Cloud is the Identity as a Service service compliant with the Federation IDEM and to interfederation eduGAIN.

How can I activate the IdP in the Cloud service for my institution?

To activate the IdP in the Cloud service, contact IDEM at the address idem-help@garr.it

Available Services

Which services can I access with my IdP in the Cloud account?

Your IdP in the Cloud account allows you to access all federated resources registered in the IDEM Federation (IDEM Resources) and to all resources in the eduGAIN interfederation.

Note: End-user access may be subject to the signing of agreements or contracts between your affiliated institution and the resource provider. To know if an agreement has been signed for access to a specific resource contact the Identity Provider administrator of your institution. See the page User Support

Two-Factor Authentication

How can I activate the second factor for my account?

The second factor (via TOTP Code via APP or OTP Code via Email) can be enabled during account activation.

Can I activate the second factor at a later time?

Yes, the second factor can be enabled within your account management. Just go to the page Account Management and click on Actions and finally on Second Authentication Factor Request

NB: To activate the 'OTP via email' second factor, you must provide an email different from the one used to access the service.

I can no longer access my authentication app or secondary email, what do I do?

If you no longer have access to your authentication app or secondary email, you can request OTP code cancellation from your IdP Admin. After cancellation, the second factor via OTP Code can be enabled within your account management. Just go to the page Account Management and click on Actions and finally on Second Authentication Factor Request

Can I request activation of multiple types of second authentication factor?

Yes, you can request activation of multiple types of second authentication factor, but you can have only one second factor active per type.

Account

Why did I receive an invitation to activate my IdP in the Cloud account?

An administrator of your affiliated institution has entered your data in the platform.

Account Activation

To activate your account, just follow the link contained in the activation message you received and proceed with creating a new password.